Archive for Announcement

4 Years In A Row…

For the 4th consecutive year, Homecare Essentials has been granted the Feefo Gold Trusted Service Award.

Feefo Gold Trusted Service

 

Homecare Essentials AWARDED FEEFO GOLD TRUSTED SERVICE AWARD 2017

February 2017, Homecare Essentials has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Homecare Essentials met the criteria of collecting at least 50 reviews between January 1st 2016 and December 31st 2016, and achieved a Feefo service rating of between 4.5 and 5.0.

Mark Brown Customer Relations Manager, Homecare Essentials commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2016. We’re looking forward to another successful year ahead.”

 

“We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first.,” said Andrew Mabbutt, CEO at Feefo. “We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions.”

 

Feefo is a ratings and reviews, and customer analytics platform. We collect genuine, purchase-verified reviews on behalf of over 3,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; we believe this is the best way to combat the rising issue of fake reviews.

About Feefo

Feefo is a global reviews and customer analytics solution to boost business & build trust. Feefo collects reliable customer feedback to deliver up to date insights so businesses and consumers can make better decisions. Feefo does this on behalf of 3,000 companies, providing reviews and customer analytics for more than 5,000 websites. Clients include Expedia, AXA, The White Company, Moss Bros, Notonthehighstreet.com & Tepilo.

For more information please visit: www.feefo.com

 

New Product! Aquazzee. A Food Safe and 100% Natural Disinfectant

One of the biggest concerns that people have with their household cleaning regime is “are the products I am using really safe to use?” especially on kitchen surfaces where food is prepared.

Allow me to allay this particular concern. A brand new product crossed my desk recently and I feel I need to tell you all about it.

Introducing.

Aquazzee – Foosan. Made by a UK company called EezzeE,  it is a 100% natural disinfectant, so natural in fact, the principle ingredient is already a chemical that is naturally produced by our bodies Hypochlorous acid and saline, the product is so safe, below is a video demonstration of the product, the demonstrator actually drinks it!! (You can’t do that with Domestos!).

It goes on to kill 99.9999% of Pathogens and is effective against E. Coli, S. aureus, C.diff, MRSA and Norovirus (a nasty bunch, you wouldn’t want to contract).

KEY BENEFITS

  • FAST ACTING EFFICACY (< 1 MINUTE)
  • FOOD SAFE
  • DOES NOT TAINT FOOD
  • BIODEGRADABLE
  • DEODORISES
  • ENVIRONMENTALLY FRIENDLY
  • DOESN’T REQUIRE PROTECTIVE EQUIPMENT (PPE)

Today, we rely on various chemicals to clean our environment and make it safe to inhabit, even though cleaning liquids are as safe as they can be and still be effective at doing their job, it is nice to know that there is a product on the market, that is completely safe to use, even if it does taste funny.

Available to buy now, click the link in green above or the image to be taken to the product page where for a limited time you can save £2.00 off the Recommended Retail Price or make greater savings by buying a case of 6.

Granite Gold Stock Is On The Horizon…

Quite literally as it happens. In fact, if you stand on the high water mark on the Dingle Peninsula in County Kerry, Ireland with a good pair of binoculars, you could probably see the ship.

We have been reliably informed the the ship will make port on the 29th January conditions permitting. Give it a couple of days to unload and sort our stock out, a few more days for it to get inspected and passed through customs and then delivered to us, we should have the stock on the shelves 2nd week of February.

In anticipation of this joyous arrival, we have opened pre-orders for the stock items that were currently out of stock.

To make a pre-order, just order through the website as normal and we will dispatch the item(s) as soon as they are booked in. If you wish to order other products as well as place a pre-order, you can submit the one cart including the Granite Gold item you want, we will just hold dispatching the whole order until we can include the Granite Gold item or alternatively submit a separate order for the Granite Gold item separately from the other products.

Granite Gold Natural Stone Care Products have been produced in the USA for over 60 years and are widely regarded as one of the best family of products for this market and Homecare Essentials are proud to be the only “official” stockists in the UK.

Announcement! – A Brand New Product From HG Hagesan

This does not happen very often, where I get the chance to announce a new addition to the HG Hagesan family, but late last year, they unveiled a new variation of their incredible, best selling, Mould Spray.

HG Hagesan are great believers in the old adage “If it ain’t broke, don’t fix it”. They only make a change to a product if it is absolutely necessary or to improve an already impressive item and make it better, and this is what they have done.They have taken the already brilliant Mould Spray and made it even better.

Introducing Mould Remover Foam Spray.

It still has the same fantastic mould eradication formula found in the liquid version Mould Spray but it is now a foam instead. What this means is that you have better control over where you want the product to go, it won’t spread out like a liquid and because it is a foam, it can stick to surfaces like walls and tiles and get right to the places that you want to treat, more effectively.

Another great benefit of it being a foaming agent over a liquid is that it is not as “pungent” as the liquid version, that said you still need to ventilate the room while using, it just means it won’t burn your nostril hairs like before. It is stronger too, meaning it takes a lot less effort to achieve the desired results, and no scrubbing is a win in anyone’s book.

All in all, Mould Remover Foam Spray is another step up from it’s older brother Mould Spray in the same way that Google is a step up from a library, they both do the same job, it’s just Google is easier to use and more convenient and I can easily see this being as popular if not more so than the currently massive selling Mould Spray. As always, click the green links to go directly to the product page.

Until the next time, Bye for now.

A Christmas Announcement 2. To be Jolly.

This year is a bit problematical because of the awkward way Christmas Day falls and the extra days holiday created because of this, almost all of our stock suppliers have decided to make a complete holiday of the Christmas period, closing down from Monday 19th December until January 3rd.

I am not begrudging them the break, lord knows they deserve it, that does create some potential issues for us regarding stock availability on some product lines and fulfilling orders over the Christmas period. We are working, even if they are not.

As we speak, our warehouse elves are freeing up as much room as is possible without some complicated space folding techniques and Einstein-Rosenberg quantum warp tunneling, while our fulfillment pixies are ordering as many of our most popular selling items they can get their hands on in readiness for the shutdown.

What this basically means for you, faithful customer, is that there may be the slightest possibility of the merest hint of a chance that we will be unable to fulfill and dispatch your order within our normal timescales, although, we will do everything in our power to avoid that happening if at all possible. If that does occur with your particular order, we will notify you via email straightaway. As always, we will confirm all orders dispatched over the holiday period via email.

From all at Homecare Essentials,

Merry Christmas to all, and to all a good night.

A Christmas Announcement. ‘Tis The Season.

The festive season is upon us once again, twinkling lights, carol music in the shops, the hordes looking for last minute gifts, wishing for snow and getting drizzle and a credit card bill that requires two envelopes to arrive in, Ahhhhh Christmas, you have to love it.

This year, our office opening hours are:

Thursday 22nd – Open 9am to 5pm

Friday 23rd – Open 9am to 1pm

Saturday 24th – Closed

Sunday 25th – Closed

Monday 26th – Closed

Tuesday 27th – Closed

Wednesday 28th – Open 10am to 4pm

Thursday 29th – Open 10am to 4pm

Friday 30th – Open 9am to 12pm

Saturday 31st – Closed

Sunday 1st Jan – Closed

Monday 2nd Jan – Closed

Tuesday 3rd Jan – Open 9am to 5pm

Please Note: Any order received after 3pm Thursday 22nd will not be dispatched until Wednesday 28th December.

 

From us all at Homecare Essentials, we wish all our customers a very Merry Christmas and a happy and prosperous New Year.

The End Of An Era. A New Dawn Approaches.

After 7 years of faithful service and over a million orders taken, we are finally retiring our current website. Although it was cutting edge when we launched it back in 2010, it has sadly become too old and intractable to keep up with the modern consumer and so like a thoroughbred that is too old to race, It is being put out to pasture and enjoy a long deserved rest.

Very soon now, we will be unveiling our brand new, all singing, all dancing website. Completely designed from the ground up by Advansys Ecommerce Solutions (Their website can be found HERE), the new website will have features we only dreamed about having previously, for example;

100% scalability, this means that regardless of the device you are viewing on, the webpage will scale to your screen giving you a faultless experience without scrolling to see the whole page.

Customer Accounts, you can create your own personalised shopping account which will allow us to reward loyalty and provide individual discounts and specially created offers, just for you.

A shipping calculator, now you can find out the shipping costs of the item(s) you want to order in advance of checking out.

Single Page Checkout, rather than the current 3 page Checkout on our site at the moment.

An Intuitive Search Facility, You can search for an item in multiple ways with Brand, Keyword, Usage and more.

The web pages have been completely revamped to provide a much cleaner and more informative display and will be more intuitive and easier overall to use and find the things you are looking for.

homecareessentials-homepage-1170-v2

 

Above is a mock up of the homepage.

Today, we begin the mammoth task of transitioning over to the new website, this means that from today, we are locking the content of the existing website, it means no new products will be added and the only update we make from now, will be stock control. Also, this blog as it is now, is integrated into the current website which means that this will be the last blog for a while, however, you can still follow us on Twitter: @HomecareMedia and also on Facebook: /Homecare Essentials. Any announcements or notices will be posted there until the new website is up and running which we are hoping to be sometime January 2017, fingers crossed.

This is Homecare Essentials, signing off for a while.

Give your Washing Machine or Dishwasher a Treat this November! It deserves it

 

Last month, our friends over at HG Hagesan, provided us with a small discount on a product which allowed us to pass that saving to you, our faithful customers. Well, they have only gone and done it again!

For November, we are pleased to announce, there is a 15% discount on HG Hagesan Service Engineer. This really is a special and very useful product. In the long run it could save you £££’s on call out charges and repair bills.

service-engineer_380

This means a reduction from £7.56 inc VAT down to £6.42 inc VAT *shipping not included* Just add the item to the cart and on the checkout page, the discount will be automatically applied to the item. Simple. As always, click the links to go to the product directly.

HG Hagesan Service Engineer is the maintenance product to prolong the life of your dishwasher or washing machine. It ensures that filters, floaters, drainage pipes and other hard to reach parts do not become dirty. Sealing rubbers remain elastic and water resistant, preventing leakage and short circuits. Used by Professional Repairmen.

Take a look at the video below to see how it will benefit you.

This offer runs until midnight on 30th November, buy it now before it reverts back to it’s original price and ensure the dishwasher is up to the job of the Christmas dinner washing up.

Remember, remember, discounts in November,

They stop things costing a lot.

We know of no reason,

Why, in this, bargain season,

the discounts should ever stop.

Top Of The Shop – October.

Time marches on and once again it is time to take a look at our top ten best sellers from the previous month. It’s all change with an unprecedented 8 new entries.

Cue *Led Zeppelin – A whole lotta love*

Our first new entry at N°10 – Bayer Provado Ultimate Bug Killer ready to use 1 Litre.

Also new at N°9 – Command Picture Strips Small/Med Combi Pack.

New at N°8 – Hotspot Flue Free Chimney Cleaner.

Up 1 at N°7 – Pure-Spa Whirlpool Spa Bath Sanitiser Tablets.

Another new entry at N°6Hotspot Black Stove and Grate Polish 170g.

New at N°5 – Zero In Clothes Moth Killer 300ml.

Also a new entry at N°4 – Vim Classic Scourer 750g.

Returning to our chart at N°3 – Original Bar Keepers Friend Bundle Pack.

bar-keeper-friend-bundle-350

Holding steady at N°2 – HG Hagesan Window Cleaner 500ml.

HG_Window_Cleaner

A brand new N°1 – Liberon Plastic Scrapers Pack of 2.

Liberon_Plastic_Scrapers

That’s it for another month. November will be interesting as everyone ramps up for Christmas and the Black Friday sales weekends. Will it be all change again?. Stay tuned.

Norton Security Warnings.

We have been getting reports from our customers concerning security warnings they are getting when visiting our website.

This is an issue for users of Norton Internet Security Software, unfortunately, this tends to come pre-installed on most shop bought computers and is sometimes over zealous when it comes to website security classification, especially if you have not visited the website before.

Our site uses SSL 256 bit security encryption which is the same as your online banking security and we are 100% secure.

We have contacted Norton and Microsoft regarding this issue and they are investigating the cause, in the meantime, they performed a security check on our site and have verified that we are secure and our site carries no threats. The screen below is their results.

norton

Please be assured that any security warnings Norton’s security software throws out in relation to our site are false and you can happily shop with confidence that your information or details are secure.