Tag Archive for Power Cut

Uh Oh! It’s All Gone Dark!

 

At least we got advance notice this time. On the 2nd June (Friday), we have been informed by the power company, they are having to upgrade some wires in our area and are having to shutdown the power grid for a while.

We have been told it will be from 9am to 12pm.

For an online business this is a little bit of a problem for us as besides the no lights problem, it also means we will have no computers, no computers means no orders can be processed or taken, it also means we cannot communicate with anyone as it also kills our phones, so if you need to call us, you will have to leave a message and we will call you back when we are able or alternatively email

customerservice@homecareessentials.co.uk

and we will respond when we can get power back.

Thank you for your patience.

Important Service Announcement – Thursday 07/07/16

On Thursday July 7th, there will be essential maintenance on the Local Power Grid. We have been notified that we will be without power for a large chunk of the day.

power-cut

 

This means we will have no computers, lights or telephones. This will have a knock on effect as we are constantly processing orders from our website, Amazon and Ebay storefronts as well, literally from the time we open until the time we close, so losing half a day or more will mean some orders may be processed and dispatched late, every effort will be made to honour orders that have been placed for next day delivery, however, we will inform you directly if we have been unable to dispatch your order on time.

Please accept our apologies if your order is one affected.

The last occasion this happened it took longer than the times given to us on the flyer notice, we have our fingers crossed this will not be the case this time.

 

The Homecare Essentials Team thank you for your patience.